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Refund and Cancellation Policy

What you can cancel, what we refund, and how long it takes.

Last updated: 2026-08-19

1. Cancelling a subscription

You can cancel at any time in Settings → Plans → Cancel subscription. No email, no ticket, no retention call. The subscription then runs to the end of the period you already paid for and is not renewed; after that the account falls back to the free plan and keeps one channel active. Nothing is deleted because you stopped paying.

2. Right of withdrawal — consumers in the EU, EEA and the United Kingdom

If you are a consumer, you have 14 days from the start of a paid subscription to withdraw from it and get your money back. By starting to use a paid feature inside those 14 days you ask us to begin performance immediately: you keep the right to withdraw, but we may keep the proportionate part for what you already used. Write to us at the addresses below — one line is enough, no form required.

3. Periods already started

Outside the withdrawal window we do not refund the unused part of a period that has already begun — you keep access until it ends. We do refund, without argument, in three cases: you were charged twice for the same period; you were charged after cancelling; or the Service was unavailable for a substantial part of the period through our fault.

4. AI credits

Credits are consumed as the work is performed, and consumed credits are not refundable — the AI provider has already been paid for that work. Credits you have not spent stay on the account for as long as the account exists and do not expire. If you bought a credit pack by mistake and have not spent any of it, write to us within 14 days and we will refund it.

5. How a refund is made

Refunds go back to the card or method you paid with, through Stripe, in the original currency. We start them within 5 business days of agreeing to the refund; your bank usually takes another 3-10 days to show it.

If something looks wrong on your invoice, write to us before opening a chargeback — a dispute freezes the amount for weeks and we can usually resolve it the same day.

6. Contact